Terms of Service

1. Introduction

Welcome to Rugged Warehouse Ltd. These Terms of Service govern your use of our courier, logistics, e-commerce fulfillment, and related services. By accessing or using our services, you agree to be bound by these terms. If you do not agree with any part of these terms, you should not use our services.

2. Definitions

• “Company” refers to Rugged Warehouse Ltd.
• “Customer” refers to any individual or business entity using our services.
• “Shipment” refers to any parcel, document, or package handled by the company.
• “Service” refers to any logistics, courier, or transportation solutions provided by the company.

3. Services Provided

Rugged Warehouse Ltd. offers a wide range of services, including but not limited to:

• Same-day and overnight courier services.
  Last-mile delivery solutions.
• E-commerce fulfillment and warehousing.
  Express long-distance deliveries.
• Secure handling of fragile and high-value shipments.
  Business and corporate logistics solutions.

4. Account Registration

Customers may be required to create an account to access certain services. When registering, you agree to:

• Provide accurate and complete information.
  Maintain the security of your account credentials.
• Notify us immediately of any unauthorized use of your account.

5. Booking and Shipment Process

• Customers can book shipments via our website, mobile app, or customer service.
• Shipments must comply with all packaging, labeling, and documentation requirements.
• Customers must provide correct recipient details and addresses.
• Any shipment exceeding the agreed weight or size may be subject to additional charges.

7. Payment Terms

• Payment must be made in full before shipment, unless otherwise agreed.
• We accept payments via credit/debit card, bank transfer, and business account billing.
• Late payments may incur penalties or service suspension.

8. Delivery and Liability

• The company aims to meet all delivery timelines but does not guarantee exact delivery times due to unforeseen circumstances (e.g., weather, traffic, customs delays).
• The company is not liable for losses due to delays beyond its control.
• Customers are responsible for ensuring shipments are properly packaged to avoid damage.

9. Insurance and Claims

• Basic liability coverage is provided for all shipments, subject to limitations.
• Customers may opt for additional insurance at an extra cost.
• Claims for lost or damaged items must be filed within 7 days of delivery.
• The company will investigate all claims but is not responsible for damages caused by improper packaging.

9. Insurance and Claims

• Basic liability coverage is provided for all shipments, subject to limitations.
• Customers may opt for additional insurance at an extra cost.
• Claims for lost or damaged items must be filed within 7 days of delivery.
• The company will investigate all claims but is not responsible for damages caused by improper packaging.

10. Cancellation and Refunds

• Cancellations must be requested before shipment pickup.
• Refunds are provided only in cases of service failure attributable to the company.
• No refunds will be issued for delays caused by force majeure events.

11. Customer Responsibilities

Customers agree to:

• Provide accurate and up-to-date shipment information.
• Ensure shipments comply with laws and regulations.
  Accept responsibility for incorrect addresses or non-deliverable items.

12. Privacy and Data Protection

• We collect and store customer data for service fulfillment and improvement.
• Personal data will not be shared with third parties except as required for service delivery.
  We comply with all applicable data protection laws.

13. Service Modifications and Termination

The company reserves the right to modify, suspend, or discontinue services at any time.
We may terminate services for customers who violate these terms.

14. Governing Law

These Terms of Service shall be governed by the laws of the United Kingdom. Any disputes shall be resolved in the courts of the UK.

15. Contact Information

For inquiries or support, please contact us:
Phone: 0333 335 6477
Email: info@rwhuk.com
Website: www.rwhuk.com
By using Rugged Warehouse Ltd.’s services, you acknowledge and agree to these terms.